Managing digital product orders in beehiiv

After you have set up and begun selling digital products, beehiiv makes it easy to view, manage, and take action on every order from one central place. This guide walks through how orders appear in your dashboard, what each order status means, and how to resend, refund, cancel, or manage purchased products (including coaching sessions).

When someone purchases a digital product from your site, the workspace owner automatically receives an order confirmation email with a link to view the order details.

From the email, click the View Order Details button to open the order details in your account.

Clicking the button in an order confirmation email opens the Orders page in your beehiiv account (when logged in). 

You can also view the status of your orders at any time by going to Monetize > Products > Orders. The Orders page lists all of your orders in one place.

Each product order listed includes:

• Order: The unique order number for the purchase.
• Date: The date the purchase was made.
• Customer: The buyer’s email address.
• Items: The quantity of items ordered (currently limited to 1 per order).
• Amount: Total purchase price.
• Payment Status: Can be Paid, Refunded, or Partially refunded.
• Status: Can be Active or Canceled.
• Redemption Status: Can be Pending (not redeemed) or Redeemed.
• Name: The name of the purchased product

You can also further drill into the order details by:

• Filtering orders by Pending or Redeemed.
• Sorting by Newest, Oldest, or Product type.

You can view product orders any time from the Orders page or from the subscriber’s profile dashboard.

Each order includes additional actions accessible through the 3 dots menu on the right:
(You may need to scroll to the right to access it.) 

Product order actions include:

• View invoice: Opens the invoice of the purchase.
• Stripe dashboard: Opens the transaction directly in your Stripe account.
• Refund: Starts the refund process (see details below).
• Cancel: Removes the buyer’s ability to redeem the product (for unredeemed items).

Anytime you refund or cancel an order, available actions will update accordingly.

To see order details from a subscriber’s profile dashboard:

1. From the left panel, go to Audience > Subscribers.
2. Click on the subscriber’s name to open up the dashboard. 
3. Navigate to the Subscriber overview and click the Orders tab.
   
   
   
4. You may need to scroll to the right to access the 3 dots menu where you’ll see the same action options from the Orders page to manage your order.
   
   
   

If a buyer reaches out because they can’t find their purchase email, click Resend next to the order to send it to them again.

1. From your Orders page, open the 3 dots menu for the order and select Refund.
2. A refund confirmation window will appear with purchase details.
   
   
   
3. (Optional) You can add a refund note that will be visible to the buyer in their order history.
4. Click Refund order to complete the refund.
5. The order status will update to Refunded on the Orders page.
   
   
   
   
   Refunds typically take 5–10 business days to appear on the buyer’s statement.

To refund only part of an order, see below.

Partial refunds must be issued directly inside Stripe.

1. From your Orders page in beehiiv, open the 3 dots menu for the order and select Stripe dashboard.
2. In Stripe, open the transaction and click Refund.
3. Enter the partial refund amount and select Refund. 
4. Add an optional note, then confirm the refund. (See Stripe’s partial refund guide for more details.)

Once the refund is processed, beehiiv will automatically update the order record.

Partial refunds also take 5–10 business days to appear in the buyer's account.

Canceling an order revokes access to the digital product for that buyer. This is separate from refunding — you may perform one or both.

To cancel an order:

1. From your Orders page in beehiiv, open the 3 dots menu for the order and select Cancel.
2. Review the cancellation details in the popup.
   
   
   
3. Click Cancel order to confirm.

Once completed, the order status will update to Canceled.

If an order has been both refunded and canceled, both statuses will appear.

If you need to reschedule a coaching or 1:1 session, you will need to contact the buyer directly (outside of beehiiv). They can choose a new time by logging in and selecting Manage Booking from their buyer/subscriber account.